Hampden Hospitality FAQs

Hampden Hospitality FAQs

Our FAQs provides answers to frequently asked questions about purchasing and experiencing Hospitality at Hampden Park.

  1. What's the best way to travel to Hampden?

Please view our getting to Hampden guide.

  1. Is parking included in my Hospitality experience?

The Superbox experience includes up to four car park passes per booking.

The Skyboxes experience includes up to four car park passes per booking.

Limited parking passes are available to purchase for the other Hampden Hospitality experience.

Any guests requiring a car park pass should email [email protected] at least five working days before the event. 

  1. Are children allowed to attend Hampden Hospitality?

The Superbox has a minimum age requirement of 12+ on matchdays and at concerts.

Children of all ages are welcome to attend our other Hampden Hospitality experiences on matchday, however we do not allow prams, pushchairs or babes in arms for health and safety reasons. 

Concert hospitality has a minimum age requirement of 5+ only.

  1. How / when will I get my tickets?

Tickets will be posted out approximately one week prior to the event. If you have booked within five days of the event a member of the team will arrange a ticket collection point with you.

  1. What should I wear?

Smart casual, no sportswear, trainers or club football colours permitted.

Hampden Hospitality has the right to refuse admission to any person wearing attire deemed unsuitable.

Dress code does not apply to under 16s.

  1. How do I share dietary requirements for my booking?

Any special dietary requirements for you or your guests should be made clear when booking on the Hampden Hospitality portal. If there are any changes please email [email protected] at least five working days before the event.

  1. Can I pay by cash in the stadium?

Hampden Park is a cashless stadium. All payments must be made by card.

  1. Where do I enter the stadium?

There is a VIP entrance to the stadium located at the Hampden Park Main Reception in the South Stand.

  1. What time do I arrive for my Hampden Hospitality experience?

Matchday arrival times

  • Superbox: 3 hours before kick off
  • Skybox: 3 hours before kick off
  • Club Hampden: 2.5 hours before kick off
  • Club North: 2.5 hours before kick off
  • Hampden Suites: 2.5 hours before kick off
  • Premium Seats: 2 hours before kick off
  • Please note these are rough timings and may be subject to change. You will be sent a full Hampden Hospitality experience itinerary with your VIP passes.
  1. Vaccine certification

As per the Scottish Government regulations, guests will need to provide proof of double vaccination by either a hard copy of your vaccine certification or by downloading it to your smartphone from the Scottish Government website. You will be asked to show proof of this to our Reception hosts and security staff. Proof of vaccine must be provided unless you are exempt or are under 18.

  1. Alcohol sales

We operate the Challenge 25 policy within all areas and reserve the right to refuse service without valid proof of age

Coronavirus FAQs

The Scottish FA and Hampden Park is in close communication with the Scottish Government about current public health matters – the latest details relating to COVID-19 can be found here https://www.gov.scot/publications/coronavirus-covid-19-tourism-and-hospitality-sector-guidance/

We care about our customers; health and safety is our number one priority.  If any decisions are made by the Scottish Government that impact our planned events, we will communicate with customers directly and in a timely manner.  Relevant details will also be posted on our website.

My guests and/or I can’t travel because of government restrictions in place due to Coronavirus COVID-19.

Current travel advice can be found here https://www.transport.gov.scot/coronavirus-covid-19/transport-transition-plan/advice-on-how-to-travel-safely/

If you are unable to attend the event due to travel restrictions, please email [email protected]

I’m worried about Coronavirus COVID-19. Can I get a refund?

Refunds are only available if the event is cancelled or played behind closed doors. Standard T&Cs apply if the event goes ahead as planned.

What if my event is cancelled, postponed or due to Coronavirus (COVID-19) takes place behind closed doors?

If your event is announced as taking place behind closed doors or has been cancelled, we’ll be in touch to discuss re-scheduling and/or applicable refund options, including what action you need to take.

We’ll also get in touch if your event is postponed. Your booking will be valid for the rescheduled date. If you can't make the rescheduled date please email [email protected]

If I am entitled to a refund, when and how will money be repaid?

We will contact you regarding the refund process shortly after the cancelled event.

I’m worried about Coronavirus COVID-19. If I decide not to go and the event is still taking place, can I make a claim through my insurance?

You will need to discuss this with your insurer directly.